HANDMADE IN THE NAPA VALLEY

Shipping & Delivery

The essence of Woodhouse Chocolate is freshness and so we will do everything within our power to ensure that your confections arrive in perfect condition.

You must order a minimum of $30 in merchandise for EACH shipping address.

Woodhouse Chocolate will make every effort to ship all orders received before 12pm (noon) PST, the same day they are received. While we will make said effort, we make no guarantee that any package will ship the same day that it is ordered.

Please call us at (800) 966-3468 if you require Saturday delivery.

Woodhouse Chocolate is happy to ship to residential addresses, but business addresses are always preferred.

We do not ship our products outside of the United States.

We do not ship via USPS and cannot ship to PO Boxes, APOs or FPOs.

All orders are shipped in such a way as to help regulate temperature and preserve freshness. When necessary, but particularly to warmer climates, your order will ship with gel ice.

Woodhouse Chocolate cannot be responsible for heat damage to packages not shipped by an Overnight service.

Woodhouse Chocolate cannot be responsible for packages left outside after delivery.

Please open your package immediately upon delivery. Woodhouse Chocolate will not be held responsible for any problems not reported to us within the first 72 hours after the package is listed as delivered by the shipping service. This includes packages sent as gifts.

Woodhouse Chocolate may contact you about changes to your shipping arrangements as necessary.

Woodhouse Chocolate is not responsible for incorrect or undeliverable recipients and addresses. Please check the accuracy of the shipping address and include a company name, suite and/or apartment number if necessary. A correct phone number for the recipient is essential.

You can verify addresses at: USPS Zip Code Lookup

Woodhouse Chocolate will not be held responsible for delays in delivery time or date caused by the shipping company for any reason including, but not limited to weather, missed flights, trucks, etc.

Woodhouse Chocolate ships all orders "no signature required" so that your package will not be delayed. We are not responsible for packages stolen or damaged after they are delivered to the address specified by the customer.

Shipping companies may of their own free will decide to require a signature for any package even though Woodhouse Chocolate has not asked for one. We are not responsible if this causes the delay or even eventual return of your package.

Shipping rates are charged per address and calculated using the following schedule.


Shipping Definitions 

Ground/Home Delivery: Package will be delivered Monday through Friday and may arrive at any time up to 6 pm or later.

Express Saver: Package will be delivered the 3rd business day after the day of shipment. Deliveries usually take place in the afternoon, but can be delivered up to 6pm or later.

2 Day: Package will be delivered on the 2nd business day after the day of shipment. Deliveries usually take place in the afternoon, but can be delivered up to 6pm or later.

Standard Overnight: Package will be delivered the next business day after the day of shipment. Deliveries usually take place in the afternoon, but can be delivered up to 6pm or later.

Priority Overnight: Package will be delivered the next business day after the day of shipment. Deliveries usually take place before 11am to commercial destinations.

Saturday Delivery: Package will be delivered on Saturday. Deliveries usually take place by noon to commercial destinations.


Returns 

Due to the nature of our product, we do not accept returns.


Privacy & Security 

We can be reached via e-mail at info@woodhousechocolate.com or you can reach us by telephone at (800)966-3468.

For each visitor to our Web page, our Web server automatically recognizes the consumer's domain name.

We collect the domain name and e-mail address (where possible) of visitors to our Web page, aggregate information on what pages consumers access or visit, user-specific information on what pages consumers access or visit, name and address, telephone number, payment information (e.g., credit card number and billing address).

The information we collect is disclosed when legally required to do so, at the request of governmental authorities conducting an investigation, to verify or enforce compliance with the policies governing our Website and applicable laws or to protect against misuse or unauthorized use of our Website.

With respect to cookies: We use cookies to store visitors preferences, record session information, such as items that consumers add to their shopping cart, record user-specific information on what pages users access or visit, record past activity at a site in order to provide better service when visitors return to our site .

If you do not want to receive e-mails from us in the future, please let us know by sending us an e-mail at the above address or calling us at the above telephone number.

If you supply us with your postal address on-line you may receive periodic mailings from us with information on new products and services or upcoming events. If you do not wish to receive such mailings, please let us know by calling us at the number provided above or e-mailing us at the above address. Please provide us with your exact name and address.

Persons who supply us with their telephone numbers on-line may receive telephone contact from us with information regarding new products and services or upcoming events. If you do not wish to receive such telephone calls, please let us know by sending us an e-mail at the above address, calling us at the above telephone number.

Upon request we provide site visitors with access to unique identifier information (e.g., customer number or password) that we maintain about them, transaction information (e.g., dates on which customers made purchases, amounts and types of purchases) that we maintain about them, contact information (e.g., name, address, phone number) that we maintain about them .

Consumers can access this information by e-mail us at the above address, write to us at the above address. Consumers can have this information corrected by sending us e-mail at the above address, calling us at the above telephone number.

With respect to security: When we transfer and receive certain types of sensitive information such as financial information, we redirect visitors to a secure server that has an SSL certificate using at least 128-bit encryption. We have appropriate security measures in place in our physical facilities to protect against the loss, misuse or alteration of information that we have collected from you at our site.

If you feel that this site is not following its stated information policy, you may contact us at the above addresses or phone number.

Allergy Information 

PEANUTS/TREE NUTS Woodhouse Chocolate is a small producer and does not have the capability to produce chocolates with nuts and without nuts in two separate environments and so all Woodhouse products should be considered to contain peanuts and tree nuts.

SOY All Woodhouse products contain a small amount of soy lecithin.

GLUTEN/WHEAT Woodhouse products that specifically contain gluten (products may be added at any time and not listed): Bars: Cinnamon Toast, Confetti, Golden Grahams, Pretzels - Peanuts & Toffee, Brownie Bites, Shortbread Cookies, Helenas,  S' mores, All of our Barks. If you are extremely allergic to gluten you may not want to consume Woodhouse Chocolates as we do not have separate environments for the production of products with and without gluten.

DAIRY Woodhouse Chocolate does not produce its dark, milk and white chocolate products in separate environments and in fact often blends chocolates so all Woodhouse products should be considered to contain dairy.

PROTEIN/EGGS We specifically add eggs to our Brownie Bites, Helenas, Peppermint Cups and in general the ingredients that we purchase from other producers may contain egg products. GENERAL ALLERGIES If you are allergic to any substance that can normally be found in confections, then it is probably present in Woodhouse confections. Please use caution.

ALCOHOL Woodhouse products that specifically contain alcohol are (products may be added at any time and not listed): Amaretto Almond, Champagne Truffle, Dark Raspberry, Passion Fruit, Toasted Coconut and Wild Cherry.