HELP

If you have specific questions concerns or requests, we will be happy to help you in any way we can. Please feel free to contact us.

Contact Information:

Woodhouse Chocolate
1367 Main Street
Saint Helena, CA 94574-1904
Telephone: (800) 966-3468 or (707) 963-8413
Fax: (707) 963-8072
info@woodhousechocolate.com

FAQ

»Click Here for Frequently Asked Questions

SHIPPING INFORMATION

»general shipping information
» shipping rates
» rate definitions

GENERAL SHIPPING INFORMATION

The essence of Woodhouse Chocolate is freshness and so we will do everything within our power to ensure that your confections arrive in perfect condition.

You must order a minimum of $20 in merchandise for EACH shipping address.
Woodhouse Chocolate will make every effort to ship all orders received before 2pm PST, Monday thru Thursday, the same day they are received. 2nd day air packages only ship Monday thru Wednesday.
No orders will be shipped on Friday without special arrangement. Please call us at (800) 966-3468 if you require Saturday delivery.
Woodhouse Chocolate is happy to ship to residential addresses, but business addresses are always preferred.
We will ship by Overnight and 2nd Day in the Winter (Nov. - April) and only Overnight in the Summer (May - Oct.)
Ground shipping is available year round to the following San Francisco Bay Area Counties: Alameda, Contra Costa, Lake, Mendocino, Napa, Santa Clara, Santa Cruz, San Francisco, San Mateo, Solano and Sonoma.
If you elect to ship by ground outside of these counties we may correct your shipping method, without notice, and charge you the difference.
All orders are shipped in a such a way to help regulate temperature and preserve freshness.
When necessary, but particularly during Summer months, your order will ship with gel ice.
Alaska and Hawaii: Orders to Alaska and Hawaii can only ship by 2nd Day and Next Day Air. Woodhouse Chocolate will add $10 to the scheduled shipping price per package.
We are unable to ship outside the United States or to PO Boxes, APOs or FPOs.
Woodhouse Chocolate may contact you about changes to your shipping arrangements as necessary.
Woodhouse Chocolate is not responsible for incorrect or undeliverable recipients and addresses.
Woodhouse Chocolate is not responsible for packages stolen or damaged after they are delivered to the address specified by the customer.
Woodhouse Chocolate is not responsible if a package is delayed by the shipping company and does not arrive by its designated date.
Shipping rates are charged per address and calculated using the following schedule.

SHIPPING RATES

Value of Merchandise in Package	Ground	2^nd Day Air	Next Day Air Saver	Next Day Air
Up to $48.00	$10	$16	$28	$33
$48.01 to $89.99	$14	$21	$33	$40
$90.00 and up	$0	$0	$12	$18

RATE DEFINITIONS

Ground: Package is delivered by ground and may arrive at any time during the day up to 7pm or later.
2nd Day Air: Package will be delivered by the 2nd business day after the day of shipment. Deliveries usually take place before noon to commercial destinations but may be delivered up to 7pm or later.
Next Day Air Saver: Package will be delivered the next business day after the day of shipment. Deliveries usually take place in the afternoon, but can be delivered up to 7pm or later.
Next Day Air: Package will be delivered the next business day after the day of shipment. Deliveries usually take place before noon to commercial destinations.
Back to top