FACTS AND QUESTIONS

» customer service hours
» privacy policy
» tasting
» shelf-life
» storage
» allergies
» what style is Woodhouse Chocolate?
» what does % cocoa mean?
» what % cocoa do we use?
» what are coco nibs?
» what is ganache?
» what is gianduja?
» what is Fiori di Sicilia?
» other questions

CUSTOMER SERVICE HOURS

Woodhouse Chocolate can be reach by telephone, fax, internet or mail. Our web site and fax are available at all times.
Personal assistance can be obtained daily from 10:30 am to 5:30 pm by telephone at (800) 966-3468, or by visiting our store in Napa Valley.
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PRIVACY POLICY

Woodhouse Chocolate respects your privacy and your patronage. We will not share your e-mail address or any other customer information with third parties. Woodhouse will use your information only as necessary to fulfill your orders and provide exemplary customer service. Woodhouse may use your information to contact you from time to time with information regarding our products and services. You may "opt out" of such contact at any time.

Woodhouse Chocolate may release your personal information when legally required to do so.

If you have any questions about the details of our Privacy Policy, please contact us at (800) 966-3468.
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TASTING

For best flavor, please store and taste chocolates at room temperature (66 degrees to 76 degrees Fahrenheit).
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SHELF-LIFE

Our chocolates are made of the freshest ingredients, without preservatives of any kind and are best within 7 to 14 days of delivery.
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STORAGE

Woodhouse Chocolates are best stored at room temperature (66 degrees to 76 degrees Fahrenheit). If refrigeration, or freezing, is necessary, please place in an airtight container and allow the container to return to room temperature before opening.

ALLERGIES

Woodhouse Chocolate is a small producer and does not have the capability to produce chocolates with nuts and without nuts in two separate environments and so all Woodhouse products should be considered to contain peanuts and tree nuts.

All Woodhouse products contain a small amount of soy lecithin. Certain Woodhouse products contain gluten, but as Woodhouse does not maintain a separate production facility for those products that do contain and do not contain gluten we urge caution for those allergic to gluten.

Woodhouse products that specifically contain gluten (products may be added at any time and not listed): Caramel Helenas, Peppermint Cups, Golden Graham Bars, Corn Flake Bars, Corn Puff Bars & Cinnamon Toast Crunch Bars.

Woodhouse Chocolate does not produce its dark, milk and white chocolate products in separate environments and in fact often blends chocolates so all Woodhouse products should be considered to contain dairy.

We add eggs to our Caramel Helenas, Peppermint Cups and ingredients that we purchase from other producers may contain egg products.

If you are allergic to any substance that can normally be found in confections, then it is probably present in Woodhouse confections. Please use caution.
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WHAT STYLE IS WOODHOUSE CHOCOLATE?

Woodhouse Chocolates are made in the European style (enrobed chocolates in the French Style and molded chocolates in the Belgian style) with American innovation.
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WHAT DOES % COCOA MEAN?

In chocolate production, cocoa beans are ground and separated into elements of cocoa butter and cocoa powder. These elements are then recombined with sugar (and a small amount of vanilla) to produce solid chocolate. The combined percentage of cocoa butter and cocoa powder in the final solid is reported as the % cocoa.
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WHAT % COCOA DO WE USE?

From white chocolate through milk to dark chocolate, the % cocoa varies widely. The white chocolate we use contains roughly 31% (just cocoa butter, no cocoa powder), the milk chocolate roughly 34% and the dark chocolates from 58% to 64% cocoa.
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WHAT ARE COCO NIBS?

The actual "meat" of the cocoa bean after it has been roasted and the hull removed.
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WHAT IS GANACHE?

At its base, ganache is a mixture of chocolate and cream. To this, butter and flavorings may be added.
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WHAT IS GIANDUJA

Gianduja combines finely ground nuts, chocolate and small amounts of sugar. Classically made using hazelnuts, but any can be used.
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WHAT IS FIORI DE SICILIA

Literally, "flowers of Sicily" is a classic Italian extract that combines the flavors/aromas of citrus and vanilla.
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